Shipping

We offer quick and efficient shipping options to suit your business. Ask Customer Care for details: sales@cleenol.co.uk. If the item you have ordered is out of stock we will contact you and let you know the lead time on your purchase. We do not ship on Saturday, Sunday or Local/Public UK Holidays.

International Trade: Cleenol is a major exporter of its products to a large number of countries across the world. Our specialist export division is skilled in export packaging and shipping requirements, compliance with local and international regulations, and export documentation. Cleenol can arrange shipping by container or groupage to any international market, and is actively looking for distributors in the countries in which it is not already represented. For further details please contact sales@cleenol.co.uk

Back Orders: In the unlikely event that any items in your order are unavailable for immediate shipment the item(s) will be shipped immediately once back in stock.

Warranty, Refund & Returns Information

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We will not accept return of any Cleenol manufactured goods that are over 3 months old. If goods are uplifted as a result as “not required/ordered in error” there may be a handing and collection charge applied.

Dispensers have a one year warranty and are subject to Quality Assurance inspection to ascertain if there is a fault or end-user damage.

Any goods that require return must have the batch number quoted prior to return. Any goods that are returned must be in good clean and resalable condition. To be eligible for a return, your item must be in the same condition that you received it, resalable and unused, with tags and in original packaging. You’ll also need the receipt or proof of purchase. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at sales@cleenol.co.uk.

In order to avoid misleading the user, Cleenol’s biocidal product labels only make claims (for example, ‘antibacterial’ or ‘antiviral’) in instances where testing by an independent laboratory has been performed on the product in question, and EN standard certification has been obtained.

Relevant examples of EN Standards include:

BS EN 1276: Chemical disinfectants and antiseptics. Quantitative suspension test for the evaluation of bactericidal activity of chemical disinfectants and antiseptics used in food, industrial, domestic and institutional areas.

BS EN 13697: Chemical disinfectants and antiseptics. Chemical disinfectants and antiseptics, Quantitative non-porous surface test for the evaluation of bactericidal and/or fungicidal activity of chemical disinfectants used in food, industrial, domestic and institutional areas.

BS EN 14476: Chemical disinfectants and antiseptics. Quantitative suspension test for the evaluation of virucidal activity in the medical area.

BS EN 1650: Chemical disinfectants and antiseptics. Quantitative suspension test for the evaluation of fungicidal or yeasticidal activity of chemical disinfectants and antiseptics used in food, industrial, domestic and institutional areas.

BS EN 1500: Chemical disinfectants and antiseptics. Hygienic handrub (hand sanitiser).

Please refer to the Product Use Guides (PUGs) and Safety Data Sheets (SDS) for more information:

Product Use Guides

Safety Data Sheets